Course Overview

Week 1: Foundations of Digital Banking

• Objective: Build foundational knowledge of digital banking concepts, technologies, and regulatory considerations.
• Topics:
  • Evolution of Digital Banking: From traditional to modern banking.
  • Key Features of Digital Banking: Mobile apps, online portals, AI chatbots, etc.
  • Overview of Banking Systems: Core banking, payment systems, CRM, and risk management tools.
  • Regulatory and Compliance Frameworks: KYC, AML, GDPR, and PCI DSS.
  • Introduction to Agile Methodologies for Digital Projects.
• Practical: Case study analysis of successful digital banking implementations.

Week 2: Understanding Banking Systems and Architecture

• Objective: Gain knowledge of core banking systems and their integration points.
• Topics:
  • Core Banking Systems: Architecture, modules, and workflows.
  • APIs and Middleware: Enabling seamless system integration.
  • Payments and Transactions: SWIFT, ACH, and real-time payments.
  • Data Architecture: Data lakes, warehouses, and real-time analytics.
  • Security in Digital Banking: Authentication, encryption, and fraud detection.
• Practical: Diagram core banking system architecture for a given use case.

Week 3: Customer Journey Mapping and Requirements Gathering

• Objective: Learn to map customer journeys and gather business requirements effectively.
• Topics:
  • Customer Personas in Banking: Understanding target users.
  • Mapping Digital Banking Journeys: Account opening, fund transfers, loan applications.
  • Requirements Elicitation Techniques: Interviews, workshops, and user stories.
  • Business vs. Functional Requirements: Identifying and documenting them.
  • Prioritizing Requirements: MoSCoW and Kano analysis.
• Practical: Develop a customer journey map and requirements document for a new banking feature.

Week 4: Implementation and Testing Strategies

• Objective: Understand implementation and testing practices for digital banking solutions.
• Topics:
  • Digital Transformation Strategies in Banking.
  • System Integration and Deployment Practices.
  • Testing Strategies: Functional, UAT, performance, and security testing.
  • Tools for Testing and Automation: Selenium, JIRA, and Postman.
  • Change Management in Banking Projects.
• Practical: Create a test plan and execute test cases for a simple banking scenario.

Week 5: Data Analytics and Reporting in Banking

• Objective: Explore the role of data in decision-making and compliance.
• Topics:
  • Data Analytics Use Cases in Banking: Fraud detection, personalization, and churn prediction.
  • Key Performance Indicators (KPIs) for Digital Banking.
  • Reporting Tools and Dashboards: Tableau, Power BI.
  • Regulatory Reporting Requirements.
  • Data Privacy and Ethical Considerations.
• Practical: Build a dashboard to track KPIs for a digital banking service.

Week 6: Future Trends and Capstone Project

• Objective: Prepare for future trends in digital banking and apply skills in a project.
• Topics:
  • Emerging Technologies: AI, blockchain, and quantum computing in banking.
  • Open Banking and APIs: PSD2 and FinTech collaborations.
  • Sustainability in Banking: Green banking and ESG metrics.
  • Digital Currency and CBDCs.
  • Final Review and Q&A.
• Capstone Project:
  Design a digital banking solution prototype addressing a specific business challenge (e.g., onboarding process, fraud detection, or personalized recommendations). Present findings and implementation strategy.